What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not able to upgrade my account.

    Asked by mukeshk2 on August 14, 2015 at 01:18 AM

    When i am trying to upgrade my account from Free to premium its saying card decline. How to upgrade now. Please assist me with that, 

    each time its saying click upgrade buttom but when I am clicking that its not upgrading...

     

    Screenshot
    my account card how to upgrade click
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 14, 2015 at 04:31 AM

    Hi,

     

    Can you try clearing your browser cache and see if it will work now? If the issue still persists, can you provide to us what browser version and device you are using to upgrade? If you are using a PC, we recommend you to use Chrome or Firefox Browser to access our site and upgrade your account. May we also know what plan are you trying to Upgrade?

     

    We will wait for your response.

     

    Regards.

  • Profile Image

    Answered by ucost on August 14, 2015 at 05:03 AM

    I am using Chrome as well as fir fox .. I also tried in IE but its not working.

    I am trying to upgrade to premium account for monthly basis .... Even Its not giving me any option to enter detail of my card.

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 14, 2015 at 08:20 AM

    Hi ucost,

     

    Do you also own the account mukeshk2? If so, just to confirm the one you are trying to uprade is the account mukeshk2? May I know what are the steps you take to upgrade your account? Have you tried the steps provided in the screenshot below?

     

    We will wait for your response.


    Regards.

  • Profile Image

    Answered by ucost on August 14, 2015 at 11:22 PM

    yes i own that account. And I was working on the same..

    I wanted to pay for premium for one month ... not on economy.

     

    But its not working

  • Profile Image
    JotForm Support

    Answered by Welvin on August 15, 2015 at 10:33 AM

    It looks like your card issuer declined the transaction. In this case, I would suggest changing your card on file by clicking the "Change Credit Card" button:

    You can find this button by going to my account - billing section: https://www.jotform.com/myaccount/billing.

    Thanks