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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Analytics are not showing the data statistics properly

    Asked by kjerstin on August 14, 2015 at 05:21 AM

    None of my forms show any statistics in the form analytics BETA. Do I have to do something special for it to work? I am a paying customer. 

    analytics statistics form analytics data not showing data
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    JotForm Support

    Answered by Jan on August 14, 2015 at 09:47 AM

    Sorry for the inconvenience. I was able to replicate your issue. One of my forms have 1 or 2 submissions, but when I checked it in Form Analytics it shows 0 responses.

     

    I will forward this issue to our development team. We'll notify you via this thread once an update is available.

    Thank you.

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    Answered by kjerstin on August 17, 2015 at 01:35 AM

    Hi Jan!
    Thanks!
    :) Kjerstin
    2015-08-14 15:46 skrev JotForm Support Forum:
    ...
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    JotForm Support

    Answered by ashwin_d on August 17, 2015 at 05:14 AM

    Hello Kjerstin,

    My colleague have reported this issue to our back end team and it seems one of our developer is already looking into this issue. We will get back to you you as soon as this issue is resolved.

    Thank you!

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    Answered by cettox on August 19, 2015 at 04:03 AM

    Hi, there was a problem that we were working about analytics backend. It is now fixed. Can you please check analytics and confirm that it is working again? Thanks.

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    Answered by kjerstin on August 19, 2015 at 04:40 AM

    Hi!
    Thanks - yes it's working now!
    Best wishes
    Kjerstin
    Kjerstin Ädel Malmborg
    Director
    MedKonf
    2015-08-19 10:02 skrev JotForm Support Forum:
    ...
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    Answered by Ezmantechnologycom on January 30, 2016 at 02:47 AM

    Mine shows 0 responses in the Analytics of my forms.

    This particular form has 18 paid submissions:

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    JotForm Support

    Answered by Jan on January 30, 2016 at 07:27 AM

    @Ezmantechnologycom

    I created a separate thread for your Form Analytics issue so that we can assist you properly. Here's the URL of the new thread: http://www.jotform.com/answers/760519

    Thank you.