Why form widget is not working

  • anil123
    Asked on August 14, 2015 at 7:48 AM

    We added this file drag and drop upload widget few weeks before, It was working fine, but we noticed from last few days, it's not working, can you please check and confirm, what can be the reason?

     

    Widget is: http://widgets.jotform.com/widget/drag_and_drop_upload

     

  • Charlie
    Replied on August 14, 2015 at 11:00 AM

    Hi,

    The widget seems to be working fine in my test form: http://form.jotformpro.com/form/52254919387971?.

    Why form widget is not working Image 1 Screenshot 20

     

    It's possible that there's a Javascript code conflict with the form's default script embed code and the other JS libraries you are using. Try using the iFrame embed code to resolve this problem.

    Let us know if that works.

  • sanjayews
    Replied on August 14, 2015 at 2:29 PM

    It's accepting all files through drag and drop, but after submission, no attachment is found, it means admin is not getting the uploaded file/s in any format. Please try this and update us

  • Charlie
    Replied on August 14, 2015 at 4:09 PM

    Hi,

    I just tested my form and the file was uploaded properly.

    In my email notification, this is how it looks like:

    Why form widget is not working Image 1 Screenshot 40

    In the submissions page: 

    Why form widget is not working Image 2 Screenshot 51

     

    I've checked your website and you are still using the default embed code (the one using the <script> tags). Please do try using the iFrame code and make a test submission.

    You can also try removing and re-adding the widget, see if that will also resolve the problem.

    I've cloned your form for testing purposes, see screencast below for the test demo. Please also note that your users will need to click the "Begin Upload" button before the file will actually be uploaded:

    Why form widget is not working Image 3 Screenshot 62

     

    If users did not click the "Begin Upload", no file will be attached on that submission.

    I hope that helps.