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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why form widget is not working

    Asked by anil123 on August 14, 2015 at 07:48 AM

    We added this file drag and drop upload widget few weeks before, It was working fine, but we noticed from last few days, it's not working, can you please check and confirm, what can be the reason?

     

    Widget is: http://widgets.jotform.com/widget/drag_and_drop_upload

     

    Page URL:
    http://www.sampleassignment.com/request-a-free-quote-step1.html

    JotForm check confirm and
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    JotForm Support

    (Private)

    Answered by Charlie on August 14, 2015 at 11:00 AM

    Hi,

    The widget seems to be working fine in my test form: http://form.jotformpro.com/form/52254919387971?.

     

    It's possible that there's a Javascript code conflict with the form's default script embed code and the other JS libraries you are using. Try using the iFrame embed code to resolve this problem.

    Let us know if that works.

  • Profile Image

    Answered by sanjayews on August 14, 2015 at 02:29 PM

    It's accepting all files through drag and drop, but after submission, no attachment is found, it means admin is not getting the uploaded file/s in any format. Please try this and update us

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    JotForm Support

    Answered by Charlie on August 14, 2015 at 04:09 PM

    Hi,

    I just tested my form and the file was uploaded properly.

    In my email notification, this is how it looks like:

    In the submissions page: 

     

    I've checked your website and you are still using the default embed code (the one using the <script> tags). Please do try using the iFrame code and make a test submission.

    You can also try removing and re-adding the widget, see if that will also resolve the problem.

    I've cloned your form for testing purposes, see screencast below for the test demo. Please also note that your users will need to click the "Begin Upload" button before the file will actually be uploaded:

     

    If users did not click the "Begin Upload", no file will be attached on that submission.

    I hope that helps.