Why form widget is not working

  • Profile Image
    Asked on August 14, 2015 at 07:48 AM

    We added this file drag and drop upload widget few weeks before, It was working fine, but we noticed from last few days, it's not working, can you please check and confirm, what can be the reason?


    Widget is: http://widgets.jotform.com/widget/drag_and_drop_upload


  • Profile Image
    Answered on August 14, 2015 at 02:29 PM

    It's accepting all files through drag and drop, but after submission, no attachment is found, it means admin is not getting the uploaded file/s in any format. Please try this and update us

  • Profile Image
    Answered on August 14, 2015 at 04:09 PM


    I just tested my form and the file was uploaded properly.

    In my email notification, this is how it looks like:

    In the submissions page: 


    I've checked your website and you are still using the default embed code (the one using the <script> tags). Please do try using the iFrame code and make a test submission.

    You can also try removing and re-adding the widget, see if that will also resolve the problem.

    I've cloned your form for testing purposes, see screencast below for the test demo. Please also note that your users will need to click the "Begin Upload" button before the file will actually be uploaded:


    If users did not click the "Begin Upload", no file will be attached on that submission.

    I hope that helps.