What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my account?

    Asked by carsales_heath on December 20, 2011 at 10:05 PM

    I try to click the "cancel" button on the account details screen, but it goes to Plimus and Plimus is not recognising my email address at all. I was happy for the first month of subscription to come out but I do not want the second month. I may want to use it again in the future, but just not right now. 

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    JotForm Support

    Answered by liyam on December 20, 2011 at 10:48 PM

    We apologize for this inconvenience.  At the moment. we have no billing portal as our priorities are focused on making our product better.  That's why we outsource our billing operations to Plimus and Paypal.

    Your Plimus username is a long string of numbers from the original Plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1.  That will reset your password and you can then login there to change your account information/status.

    But you don't need to do this, I have canceled your subscription for you.  You won't get charged again.  Your account will stay Premium until January 7, 2012. Feel free to resubscribe anytime you wish.

    If you have other questions or concerns, please do let us know.

    Thank you for using JotForm!

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    Answered by carsales_heath on December 20, 2011 at 10:51 PM

    That was very quick work, thanks guys! I really liked the product and found it very easy to use, I just don't need it right now. Thanks - very likely I'll upgrade to the premium again in the future. 

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    JotForm Support

    Answered by liyam on December 20, 2011 at 11:39 PM

    Thank you for your kind remarks, carsales_heath. 

    If there is anything that you need to know regarding JotForm, or if you need help, feel free to post your question here at the forums.  We'll be around to provide you assistance.