What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our form is not displaying correctly

    Asked by dlfed on August 14, 2015 at 10:26 AM

    Only the banner appears when you paste the url into a window or embed it in a web page.  I've attached the URL and a screen shot of how it shows.  It has been working fine for months. Please can you take a look at this?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on August 14, 2015 at 12:52 PM


    This is because of the condition you have, there's an error on it and a field has been deleted, the rule is not meant so the fields are not shown.


    To check the existing conditions you have, navigate to "Conditions" and click the "Saved Conditions" button.


    You need to edit, update or delete that field for the fields to show.

    I hope that helps.