What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am getting form submissions to my email but they do not show on the website.

    Asked by elpaso411 on December 21, 2011 at 12:54 AM

    When someone submits info in my form it is sent to my email address but when I log into jotform it says I have 0 entries. What is going on? I cannot access my completed forms.

    Page URL:

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    Answered by fxr on December 21, 2011 at 03:13 AM

    Please log into you JotForm account at https://secure.jotform.com and check for you submissions there.

    Sometimes it can take a little time for submissions from secure forms to replicate onto www.jotform.com

    Let us know if you have any problems with that.  

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    Answered by elpaso411 on December 22, 2011 at 01:43 AM

    I can now see the submissions but now I can't see the photos that people submitted. It shows that it is there but it won't expand when I click on the link to the photo.

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    JotForm Support

    Answered by idarktech on December 22, 2011 at 02:24 AM


    I was able to view the images without problem, some of it has higher pixels that's why it loads a little bit slower but you should be able to view it. Can you please try to browse it on different browsers? I am using Chrome Browser, you can check my screen below:

    Click the image to zoom.


    If you are viewing it on JotForm's secure website, please try to access your submissions again on http://www.jotform.com and check the uploaded images. 

    Please let us know if you are still having any difficulties viewing the uploaded images for your further assistance. We'll be looking forward to your response. Thank you so much!

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    Answered by elpaso411 on December 23, 2011 at 05:42 PM

    It was the browser. For some photos when I click on the link it asks to download it instead of just viewing it in the browser. Kinda weird but at least I can see them. It wasn't doing anything for my in Chrome. It works in Firefox.

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    JotForm Support

    Answered by Mike_T on December 23, 2011 at 05:59 PM

    We are happy to hear that the problem seems to be solved. If you reproduce the problem again, you may try to clear cache and cookies to check if that makes any difference.

    Please feel free to contact us if you need any further assistance.