What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded to the yearly payment was still charged 9.99 monthly fee this morning

    Asked by Colleen Sedgwick  on August 14, 2015 at 11:10 AM

    Also, this form isn't mobile friendly.

     

    thanks,

    colleen sedgwick

    yearly monthly fee upgraded I upgraded
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 14, 2015 at 01:30 PM

    I've cancelled and refunded the monthly charge. Your account Pet-Nanny will be active through the yearly subscription you purchased a couple of days ago.

    Regarding to the Mobile friendly problem, please read this guide for further help.

    https://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive