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  • Profile Image

    Submit button disappears!

    Asked by ohioalumni on August 14, 2015 at 11:33 AM

    Hello!

     

    A client of ours noticed that on this form:

    https://www.ohio.edu/alumni/email/announcement-email-request-form.cfm

    When she clicks "YES" on the "Optional Follow-up Message" box, and then the little text field appears for her to enter her follow-up message instructions, the addition of that little text field box bumps everything on the page down and then the "Submit" button disappears! Is there anything I can change on my Jotform settings to stop that from happening?

     

    Thank you!

     

    Kate Erlewine

    Digital Communication Coordinator

    Advancement Communications & Marketing, Ohio University

    Page URL:
    OptionalFollow-upMessage

    disappears JotForm text field message settings
  • Profile Image
    JotForm Support

    Answered by Charlie on August 14, 2015 at 02:03 PM

    Hi,

    I believe this is because you are using the iFrame embed code, please note that when you used the iFrame embed code, a fixed height will be applied. This means, the form's height will not adjust when additional fields are displayed. Here's a guide to learn more about the iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    You'll need to set a specific height that will be enough to cover the form fields.

    Do let us know if you need more information on this.