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    In All of My Forms, Whenever I Try to Edit an Existing Email Alert the Wizard to Create a New One Appears

    Asked by bspscott on August 14, 2015 at 11:47 AM
    Page URL:
    http://form.jotform.us/form/50956076862162

    email notifications bug can't edit notifier can't edit email email wizard loads cannot edit email
  • Profile Image
    JotForm Support

    Answered by BJoanna on August 14, 2015 at 02:51 PM

    I have inspected Email Notifications in mentioned form and they look like this.

     

    It seems that you have change default setting of email notification and because of that you are not receiving all data form your submitted forms. You are receiving data from only 4 fields. When you change settings inside of email notification and after you add new field in your form, that fields will not be shown inside of Email Notification.  

    I would suggest you to create new Email Notifications and delete old ones. When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification. Inside of this guide you can find out how to create Email Notification:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by bspscott on August 15, 2015 at 01:05 PM
    I think I might have described my problem wrong. I have existing emails
    set up as you saw when you logged in but when I go to modify they
    existing emails it brings me back to the wizard as if I was setting up
    the email for the first time.
    see attached screen shots.
    Not sure what is causing this problem but as it stands I cannot edit my
    existing emails on any of my forms.
    Dennis Sedilko
    Bill Smith Photography
    Campus Color Studios
    Capture Today...Tomorrow is a Different Picture
    www.billsmithphoto.com
    www.campuscolorstudios.com
    Office: (916)749-1026
    ...
  • Profile Image
    JotForm Support

    Answered by abajan on August 15, 2015 at 06:49 PM

    Hi Dennis,

    Unfortunately, I was unable to replicate the issue. When I logged into your account and clicked on the email alerts in a couple of your forms, including those of the one to which you referred (http://form.jotform.us/form/50956076862162) its Compose Email section (as shown in my colleague's screenshot) loaded. In none of my checks did I encounter the screen to add a new email alert (shown below):

    I've cleared your form caches in case that would help. Please check again and let us know if the issue is still occurring.

    Thanks

  • Profile Image

    Answered by bspscott on August 15, 2015 at 07:00 PM
    hmmm.... any ideas on how I can resolve this issue on my machine because
    it seems to work and then not work at different times. Maybe we could
    set up a remote session and see if there is something i'm overlooking?
    Dennis Sedilko
    Bill Smith Photography
    Campus Color Studios
    Capture Today...Tomorrow is a Different Picture
    www.billsmithphoto.com
    www.campuscolorstudios.com
    Office: (916)749-1026
    ...
  • Profile Image

    Answered by Shadae on August 16, 2015 at 09:49 AM

    Hi Dennis,

    I do apologize we do not offer remote session. Please attempt to clear your browser cache and attempt to edit your email notification once again.

    Please see the screenshot below:

    You can see the steps take to edit the email notifications on your form.

    Please inform us if you are still experiencing an issue.