JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
There are two types of submissions in JotForm, one is Submissions and the other one is Payment Submissions. If submission is not a payment submission, counter adds one to the total Submissions. On the contrary, if it's a Payment Submissions counter adds one to the total Payment Submissions. In addition to this, submission counters reset monthly. After one month from your start date, you will see your submission counter as zero. If you have any further questions, please feel free to ask.