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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some email notifications not being sent

    Asked by bria on August 14, 2015 at 01:16 PM

    We have two different Jotform accounts for different locations. On one account we have several forms and on the other we just have two. On the one with several we have stopped receiving notifications. We have changed the sending address to noreply@jotform.com and to noreply@formresponse.com with no change. We also added all the jotform domains to our server whitelist. Still not receiving notifications. The messages are there in Jotform, but no notification.

    The other account with just two forms is sending notifications fine with the same reply to.

    What else could be the issue with that account?

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    JotForm Support

    Answered by jonathan on August 14, 2015 at 04:13 PM

    Please tell us which forms and jotform account have the issue.

    I have checked the forms under your jotform account bria 

    but I did not find issue with the 2 forms. The sent email logs shows submission emails were sent successfully to the email address b#####@infinityrestaurantgroup.com

    I suggest you login to the other account that has many forms and post your question using this link http://www.jotform.com/contact/