Submissions not coming through

  • willingheartsdalmatianrescue
    Asked on August 14, 2015 at 2:12 PM

    People are complaining that they have submitted our Pet Adoption Application Form several times, however, we are not receiving them and they are not coming into our Submission box. I checked the "Check Bounce List" and we are not on it.

    Also, please remove the Pet Adoption Application from the Templates, we are still getting wrong submissions.  Pet Adoption Application  This template should have been removed almost a year ago, as requested. It still has a WHDR code in it. 

    Please address these concerns immediately, the rescue depends on people for fostering and forever homes for our loving pets.

     

    Thank you,

    Lucy

  • Mike
    Replied on August 14, 2015 at 5:20 PM

    Thank you for contacting us.

    The form will not trigger any emails if the entry is not added to submissions (it means that we have not received it).

    Do you have that form embedded on some web page? If yes, please provide us with the URL.

    The second concern has been moved into a separate thread, so that we will be able to address it properly.

    http://www.jotform.com/answers/639235

  • willingheartsdalmatianrescue
    Replied on August 19, 2015 at 9:19 AM

    Here is the link to our form.

     

    http://www.whdr.org/application.html

  • David JotForm Support
    Replied on August 19, 2015 at 11:40 AM

    I checked your account and there are several submissions in the submissions view for your form:

    http://www.jotform.com/help/269-How-to-view-Submissions

    Your notification is set to be sent to "RKLARK@VERIZON.NET".  Make sure this is the correct address and that it is entered properly.  Try the address without all caps. 

    Also, I noticed the page your form is embedded to is not properly formatted:

    Submissions not coming through Image 1 Screenshot 20

    You may want to add a doctype declaration, as well as head and body tags:

    http://www.w3.org/TR/html401/struct/global.html

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <HTML> <HEAD> <TITLE>pet adoption form</TITLE> </HEAD> <BODY> paste your embed code here </BODY> </HTML>

    If none of that works, let us know and we will be happy to take another look.
  • willingheartsdalmatianrescue
    Replied on August 30, 2015 at 9:42 AM

    I have read your response. The is email address is correct. When you say the "page your form is embedded to is not properly formatted", can you explain exactly what you mean?  They were coming through before, so did something change on your front or ours? We have done anything different, so I'm at a loss for what has happened. Would it work better if I didn't embed the form?  Is there anyway you can give specifics on the right way to add a page and this form so the email/submissions come through?

  • Ashwin JotForm Support
    Replied on August 31, 2015 at 1:59 AM

    Hello,

    I did check your webpage where you have embedded your form and it seems you have added your form's script embed code within your webpage's head tag. Please check the screenshot below:

    Submissions not coming through Image 1 Screenshot 30

    This is correct that your embedded form is not working correctly. The validation of your form is not working as well. I was able to submit your form without any input data. Please check the screenshot below:

    Submissions not coming through Image 2 Screenshot 41

    I would suggest you to remove the script embed code form the head tag of your webpage and add embed your form's iFrame embed code within the body tag of your form. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • willingheartsdalmatianrescue
    Replied on August 31, 2015 at 8:04 AM

    Thank you, we will try this and let you know if it works.

  • willingheartsdalmatianrescue
    Replied on September 13, 2015 at 11:22 AM

    one of the applicants reported that their application indicated that it was cc’d to “adoptadal” email address.  Any ideas on this?

  • Jeanette JotForm Support
    Replied on September 13, 2015 at 10:17 PM

    Seems like you have a form with multiple recipients, to know how to create or delete this, please follow this guide: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

     

  • willingheartsdalmatianrescue
    Replied on September 14, 2015 at 7:42 AM

    No, we only have one recipient on our form.

  • David JotForm Support
    Replied on September 14, 2015 at 11:23 AM

    As far as I can tell, the only address your notification will be sent to is "dalmatianrescue@comcast.net".  If your notification was set to be sent to additional addresses, all of your notifications would show the same information.  The notification may have been CC'd by the original recipient.