What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please give me a phone number to call

    Asked by SleepyHollowClub on August 14, 2015 at 02:15 PM

    I am potentially switching to Jotform but I need a few questions answered first.  Please provide a phone number that I can call.



    Shelly Davalos

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    JotForm Support Manager

    Answered by Jeanette on August 14, 2015 at 04:59 PM

    Unfortunately, we do not have phone support. But you can send us your questions via this Support Forum and we will gladly assist you. You can also take advantage of our user guide.

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    Answered by Federico  on January 19, 2016 at 10:46 AM

    Hello, My account has been suspended, and i dont know why.

    I paid for the silver plan yearly and i dont have the service.

    I need to fix it as soon as possible.

    Name Account: cocoarratta

    thank you

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    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 12:21 PM

    The account cocoarratta was suspended because the system detected that you possible were doing forms for phishing activities and this violates our terms our use. You can open a new account and as long as you do not do forms for phishing activities, the account will remain OK.

    Please read our terms for more information.



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    Answered by Pamela  on April 11, 2016 at 05:11 PM


    It is very disturbing that we can not call JOT if we have an issue.  I have emailed support and I have  not heard back from anyone.

    My acct was suspended do  to possible phishing.  I use Jot Daily.   I need this fixes ASAP


    Thank you

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    JotForm Support

    Answered by liyam on April 11, 2016 at 09:32 PM

    Hello Pamela, 

    I have moved your concern to another thread in order to assist you with your concerns, better. We'll answer your questions in a short while.

    Thanks for your patience.

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    Answered by Brynn  on January 19, 2017 at 12:39 PM

    It is urgent you reach back out to us regarding our account. We have used only about 700 forms in an entire year, and yet we received notification yesterday that we were about to exceed our 10,000 MONTHLY limit!! We went from 9,080 to over 10,000 in a matter of less than 30 minutes which is a total falsehood. 

    We rely on the form for internal processes here; and it is ridiculous that there isn't a phone number we can call. We emailed you multiple times yesterday in regard to this and have received no response but requests to upgrade......which we do not need or want to do.


    Contact us immediately please.



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    JotForm Support

    Answered by BDAVID on January 19, 2017 at 01:38 PM

    @Brynn, your concern will be addressed on the following thread: https://www.jotform.com/answers/1039880 

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    Answered by Norma   on May 12, 2017 at 09:47 PM

    I need help with getting into my account 

    i forgot my password I tried to reset but I can't get emails because someone hacked into it so how can I reset my password??? 

    Help please

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    JotForm Support

    Answered by Kiran on May 13, 2017 at 05:22 AM


    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:


    Thank you!  

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    Answered by Workersonboardllc on May 18, 2017 at 02:03 PM

    Hello . I need help . I just created a form . I send the link to one of my employees so they can fill out the form and it say form not found . I need to see what is going on
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    JotForm Support

    Answered by Kiran on May 18, 2017 at 02:45 PM


    In order to assist you better, we'll address your question on a separate thread provided below.