What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I have 21 submissions in just this month, why has my form been disabled stating I have reached my limit?

    Asked by gostovall on August 14, 2015 at 03:26 PM

    Based on the starter plan it says 100 submissions per month.  I only have 21.  What is the problem?

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    JotForm Support

    Answered by jonathan on August 14, 2015 at 05:47 PM

    The 100 monthly submission limits for FREE accounts refers only to regular submission. 

    It is possible to exceed the limit even if just 10 submissions -- that is if the submissions are SSL or Payment type.

    You can check for more details at the pricing page http://www.jotform.com/pricing

    I also checked your subscripiton account, and I can see that you had already upgraded to the paid plan.

    As is now, the account is Active and in good standings. The expanded limit of the paid account had resolve the issue of your previous exceeded SSL submission limit.

    Please let us know if there are still issue.