What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are my submissions lost if I reached the submissions limit?

    Asked by robinsondental on August 14, 2015 at 03:50 PM

    are you keeping track of my form entries until I upgrade? i.e. are they lost if I max out?

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    JotForm Support

    Answered by Kiran on August 14, 2015 at 05:56 PM

    Each submissions received for every account will be counted. I see that your account has received more than 200 submissions in the current month. Please be noted that the submission limit is 100 for free accounts and hence your account is already scheduled to disable. Once the account is disabled, you cannot receive any submissions for the forms on your account. You'll need to upgrade your account in order to receive more submissions for your JotForms.

    Hope this information helps!

  • Profile Image
    JotForm Support

    Answered by Kiran on August 14, 2015 at 05:58 PM

    Also, you'll not be losing any submissions that already been received on your account after the account is disabled.