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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Paypal is set by default when there are other options also?

    Asked by Brigitte on August 14, 2015 at 04:17 PM

    Bonjour,

    Si j'offre plusieurs façons de payer (comptant, chèque, Interac, cartes de crédit et paypal), pourquoi il y a toujours un crochet par défaut à Paypal ?

    Merci beaucoup pour votre aide,

    Brigitte

    Page URL:
    http://www.jotformpro.com/form/52235304147952

    a
  • Profile Image
    JotForm Support

    Answered by Kiran on August 14, 2015 at 06:22 PM

    I see that there is only product added to your form and hence it is automatically selected by default. Also, please note that the other options of payment is a separate field and PayPal is a separate one. In order to resolve this, please follow the steps below :

    1. Add PayPal option to the radio buttons

    2. Hide the PayPal field since there is only one product by clicking on Click here to Hide instead link.

    3. Now, setup a condition to display the PayPal field when PayPal option is selected.

    4. Save the condition and form.

    By following this, PayPal is displayed only when PayPal is selected and when the other options are selected the form shall be submitted normally.

    Hope this information helps!

  • Profile Image

    Answered by blegault on August 17, 2015 at 10:45 AM
    Thank you very much…it works very well!
    Brigitte Legault
    Responsable MLS et Technologie
    [LOGO CIO_RGB_petit]
    Chambre immobilière de l’Outaouais
    106 boul. Sacré-Cœur
    Gatineau, J8X 1E1
    819.771.5227 poste 201
    www.avecuncourtier.com
    blegault@avecuncourtier.com
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoyé : 14 août 2015 18:21
    À : Brigitte Legault
    Objet : Re: Why Paypal is set by default when there are other options also?
    A new response has been received:
    [JotForm]
    Answered by Kiran
    I see that there is only product added to your form and hence it is automatically selected by default. Also, please note that the other options of payment is a separate field and PayPal is a separate one. In order to resolve this, please follow the steps below :
    1. Add PayPal option to the radio buttons
    [http://www.jotform.com/uploads/forum/Kiran/1439590277Image_20150815_033713.png]
    2. Hide the PayPal field since there is only one product by clicking on Click here to Hide instead link.
    [http://www.jotform.com/uploads/forum/Kiran/1439590434Image_20150815_034243.png]
    3. Now, setup a condition to display the PayPal field when PayPal option is selected.
    [http://www.jotform.com/uploads/forum/Kiran/1439590518Image_20150815_034458.png]
    4. Save the condition and form.
    By following this, PayPal is displayed only when PayPal is selected and when the other options are selected the form shall be submitted normally.
    Hope this information helps!
    View this thread on browser » Unsubscribe Thread
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    JotForm Support

    Answered by Kiran on August 17, 2015 at 12:16 PM

    Glad to see that the issue is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!