What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    WHy was my account cancelled?

    Asked by NicDiPalma on December 21, 2011 at 09:44 AM

    Cancellation Date:  Dec 21, 2011
    Subscription Name:  JotForm premium monthly for NicDiPalma
    Subscription Number:  S-2MF31105NM716542S

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 21, 2011 at 10:21 AM

    Paypal paid subscriptions can only be cancelled when you log in on Paypal's website. This means that someone who has access on the Paypal account used to pay for the Premium subscription has cancelled it.

    Your account is scheduled to downgrade tomorrow. If you wish to re-subscribe, just let us know. We will manually downgrade your account immediately so you can upgrade again.

  • Profile Image

    Answered by Nic DiPalma on December 22, 2011 at 08:33 AM

    Yes, please.  I would like my Premium account back asap ($9.99/mo).  I have forms all throughout my site.  I'm looking into what might have happened on PayPal, but I did not cancel the account ... and I'm the only one with access to it.

  • Profile Image
    JotForm Support

    Answered by liyam on December 22, 2011 at 10:24 AM

    I have now set your account to Free and removed your downgrade schedule.  You may now resubscribe again anytime. 

    Please let us know if you have other questions or concerns.

  • Profile Image

    Answered by NicDiPalma on December 22, 2011 at 10:33 AM

    Done and done.  Thank you so much for your help ... and the great year-end discount.  Proud to be a Jot Form user!  Merry Christmas!!

  • Profile Image
    JotForm Support

    Answered by liyam on December 22, 2011 at 11:03 AM

    I have checked your account now and verified that you are back to Premium.

    Thank you for resubscribing!

    If you have other questions or concerns, please do let us know.