What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Request to remove a form template

    Asked by willingheartsdalmatianrescue on August 14, 2015 at 05:10 PM
    Also, please remove Pet Adoption Application from the Templates, we are still getting wrong submissions.  Pet Adoption Application  This template should have been removed almost a year ago, as requested. It still has WHDR code in it. 
  • Profile Image
    JotForm Support

    Answered by Mike on August 14, 2015 at 05:21 PM

    Are you referring to the next form with the WHDR text on it?

    https://www.jotform.com/form-templates/pet-adoption-application-3

  • Profile Image

    Answered by willingheartsdalmatianrescue on August 19, 2015 at 09:26 AM

    Yes, it still has some of our code in the form and we are receiving emails from this form.

  • Profile Image
    JotForm Support

    Answered by Charlie on August 19, 2015 at 12:14 PM

    As per your request, I've deleted the template.

    However, it seems like you forgot to changed some personal information in your form when you shared it as a template, is that right? Some may have cloned the template and use it in their end and they did notice that the conditional logic to send the notification has remained intact using the email address you set. 

    Please do make sure that when you are sharing a template, remove the personal information. Or if you want to use it in your end, you can just clone the form itself.

    Apologies for the inconvenience. 

  • Profile Image

    Answered by willingheartsdalmatianrescue on August 30, 2015 at 09:35 AM

    I had never clicked to share the form on the templates. Not sure how that happened(?).  We are still getting forms from people who are asking for animals we don't have.  Unfortunately, I don't know who used this template, so I can't contact them to change their fields and email notifications.  Is there anyway you can find out who has cloned the form and contact them to make the changes.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 31, 2015 at 01:44 AM

    Hello,

    That is strange. Do you mean to say that someone cloned your form template and the submission emails are being sent to you?

    We will try to trace from which form you are receiving submission emails. Can you please let us know on which email address you are receiving these submission emails? 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by willingheartsdalmatianrescue on August 31, 2015 at 07:58 AM

    This is one that came through. Is this what you wanted to see?

     

    Applications like this are still coming thru...we don’t have a husky - this has to be for another rescue org.

    -----Original Message-----
    From: JotForm [mailto:noreply@jotform.com]
    Sent: Saturday, August 29, 2015 5:00 PM
    To: dalmatianrescue@comcast.net
    Subject: Adoption Application

    Question Answer

    Date 8/28/2015
    Name of Adopter(s) Presley Lockhart
    Ages 22
    Driver’s License #
    E-mail presley_lockhard@yahoo.com
    Address Street Address: 308 Proudley Ave S.W.
    City: Massillon
    State : Ohio
    Postal / Zip Code: 44646


    Date 8/29/2015
    Primary Adopter Presley Lockhart
    Secondary Adopter None
    WHDR Representative
    Application ID 5

  • Profile Image
    JotForm Support

    Answered by Charlie on August 31, 2015 at 09:22 AM

    Hi,

    Thank you for sharing that, I checked our mail logs and here are the usernames of the email notifications that your email dalmatianrescue@comcast.net received:

    royaltydogrescue

    pitbullrescue

     

    Are these usernames associated with yours? If not, I can removed your email address to their forms that might have been cloned to your original one. The one you shared is associated with royaltydogrescue.

    We'll wait for your response.

  • Profile Image

    Answered by willingheartsdalmatianrescue on August 31, 2015 at 09:49 AM

    No, these usernames are not ours.  And royaltydogrescue is not us.  Thank you for your help.  Hopefully, this will solve the problem.

  • Profile Image
    JotForm Support

    Answered by Charlie on August 31, 2015 at 11:03 AM

    I have removed your email on the forms of those accounts. However, if you received another email notification that is not associated with any of your account or forms, please let us know and we will check it out again.

    Thank you.