What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom field is not found on Stripe properties

    Asked by stewthompson2 on August 14, 2015 at 05:11 PM

    I would also like help with this. My form is to subscribe to the autoship of one product and the product info is being passed to the description field when it would be much better to have the customer's name passed to that field. 

    The answer above mentions a custom field but I do not see that. Also, how would that work with each customer having a different name?

    Please help! Thanks

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    JotForm Support

    Answered by Kiran on August 14, 2015 at 05:30 PM

    It seems that the custom field option is removed from the Stripe payment wizard. Since there is no custom field option, it is not possible to pass a field to our JotForm at the moment.

    Let me forward the issue to our backend team to take a look. You'll be notified though this thread if there is any update on the issue.

    Thank you!!


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    JotForm Support

    Answered by NeilVicente on September 09, 2015 at 06:41 AM


    We updated our integration to send credit card owner's full name as the description for the customer entry on Stripe.

    Please inform us if you have any other issues, questions or suggestions.

    Thank you for using JotForm!


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    Answered by albertaparty on November 04, 2015 at 03:51 PM


    This change has negatively impacted our monthly donation signup form, as our bookkeeper relied on the contents of the description field in the stripe export to indicate which subscription package was chosen. Stipe already knows the name of the subscriber, so I'm not sure why you made this change.