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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email

    Asked by KerriMorgan on December 21, 2011 at 10:49 AM

    I am not receiving notification emails when clients are submitting bids. Are you having issues with other people / accounts? 

    I included one of the addresses below so you can look into it. 

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    JotForm Support

    Answered by NeilVicente on December 21, 2011 at 11:38 AM

    Have you checked the bulk/spam/junk mail folders for the missing emails? If you still can't find them, please specify the email addresses to which the notifications fail to arrive. Also, include the forms involved in this problem so we can investigate and fix any problems found.

    We shall await your prompt response. Thanks!

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    Answered by KerriMorgan on December 21, 2011 at 11:43 AM

    I did not locate them in either bulk/spam. They were coming to me for about 6 months striat and just last week they didn't copy me. 


    The forms include Seattle PMI, Nashville PMI, Kansas City PMI. 


    I doulbe checked my email notificaiton. Not sure if my Gmail is filtering it now that there is a "new" look. 


    Please advise, 

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    JotForm Support

    Answered by NeilVicente on December 21, 2011 at 12:05 PM

    It appears that your e-mail address is in our bounced list. I will forward this issue to our developers to have the address removed from our server's bounced list.

    Meanwhile, kindly check with your server administrator as to why JotForm emails are being bounced back, although I have a feeling that it has something to do with your notification settings.

    Your notifications use the value entered in the form's email address field as the "Sender E-mail". Some mail servers use DomainKey spam protection which rejects emails that pretend as if they came from a certain domain.

    Try changing the Sender E-mail to "noreply@jotform.com".

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    Chief Technology Officer

    Answered by eee on December 22, 2011 at 02:53 AM


    I have removed your email address from our bounce list,

    Kindest Regards,


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    Answered by gianviterbo on January 04, 2012 at 04:16 AM

    I'm also experiencing the same thing. It was working before January 1, 2012. But since January 1, we are not receiving any notifications any more. Please let me know if the email addresses on our saved conditions are also on your bounce list.

    The email addresses end with '@pioneer.com.ph'

    Thank you so much.


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    JotForm Support

    Answered by Mike_T on January 04, 2012 at 06:46 PM

    Hello Gian,

    I do not see your *@pioneer.com.ph email addresses in our bounced list. If the issue still persists, please create a separate thread about the problem.

    Thank you for cooperation.