suddenly not receiving emails for my form notifications

  • TopShowing
    Asked on August 14, 2015 at 6:34 PM

    We've been using two forms for a few years when suddenly we are not receiving the email notifications when forms are submitted.  The test email was received yesterday, but submissions are still not being received.

  • Kiran Support Team Lead
    Replied on August 14, 2015 at 8:23 PM

    I see that your email address topshowingservice@hotmail.com is in our bounce list and hence you are not receiving any emails for the form submissions. I've removed the email address from the bounce list now and you should be receiving the form submissions to your email.

    Let us know if the issue still persists. We will be happy to help.

    Thanks!