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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    suddenly not receiving emails for my form notifications

    Asked by TopShowing on August 14, 2015 at 06:34 PM

    We've been using two forms for a few years when suddenly we are not receiving the email notifications when forms are submitted.  The test email was received yesterday, but submissions are still not being received.

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    JotForm Support

    Answered by Kiran on August 14, 2015 at 08:23 PM

    I see that your email address topshowingservice@hotmail.com is in our bounce list and hence you are not receiving any emails for the form submissions. I've removed the email address from the bounce list now and you should be receiving the form submissions to your email.

    Let us know if the issue still persists. We will be happy to help.