What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I access my forms?

    Asked by thnjredlands on August 14, 2015 at 06:57 PM

    I need to edit some forms and embed them into our website but I cannot access my forms.

    The forms are faded out and I cannot access any fields.

    Please help! Thank you.

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    JotForm Support

    Answered by EltonCris on August 14, 2015 at 08:37 PM

    May we know if you are not able to access the form on your my forms page at Jotform or on your page where you have embedded the form?

    When I look at your forms here, they are working just fine. May I suggest to clear your browser's cache and try it again. If the issue persists, please let us know the website URL where you have embedded the form so we can check it here if this is the case.

    Thank you!