What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Correcting sender address

    Asked by meidi01 on August 15, 2015 at 01:18 AM


    When a notification email is sent, the receipient received it in this format as sender.  How do I correct this


    =?UTF-8?B??= <opt@meiditravel.com.my>

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    JotForm Support

    Answered by Welvin on August 15, 2015 at 11:45 AM

    Instead of selecting "Jotform" as the Sender Name, try selecting one of your form fields. I think "Paging Name" will do:

    Emails > Select your current notification email > Reply-To and Recipient Settings:

    Please try that and let us know the issue persists.