What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't my forms show up on my website?

    Asked by familyfuntravel on August 15, 2015 at 09:07 AM

    It appears that both of my forms - Request a Quote and Make a Payment - will not populate on my website.  I repeatedly get a message that says "This form has been disabled."  

    Page URL:
    www.familyfun-travel.com

    My Forms won't message and Make
  • Profile Image
    JotForm Support

    Answered by Welvin on August 15, 2015 at 04:04 PM

    It appears that your form is asking for credit card details using plain text fields. Our enhanced system phishing filter detects the form and auto suspend your account. Please be informed that we do not allow this type of forms in our system. We consider it as Phishing which is against our Terms of Use (https://www.jotform.com/terms/).

    I see that you are doing a travel booking business that requires this information from your customer and I can see that it's not intended for phishing. But unfortunately, this approach is not safe for your clients and our system is as risk if we continue to allow this type of forms. That is why we've enhanced our filter to detect credit card fields in a form that is not integrated to our Payment forms.

    In this case, we always recommend integrating our payment tools to the form and you can do authorization only so you can capture the amount later as agreed. Here's our guide for that:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    If you do not want to predefine the amount, you can select the "Donation" and uncheck "This is a donation. We are a non-profit organization." so the payment will still come as a product/service:

    I have reactivated your account, but I have removed the credit card fields from the form.

    Thanks