What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder message will not send

    Asked by UTB_physics on December 21, 2011 at 03:07 PM

    I am testing the form and the autoresponder message is not received at a yahoo.com account nor at a .edu account.  The messages are not in the spam/junk folders.  I changed the sending address to noreply@jotform.com and still did not receive the messages.  The 'test mail' button on the set-up page did cause the message to be sent.  The autoresponder button under the email tab has a gear on it as seen here, don't know if it matters.

    Screenshot
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    Answered by fxr on December 21, 2011 at 05:05 PM

    Can you tell us which form you are having this trouble with? 

    Also, do you mind us doing a (well marked) test submission?

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    Answered by UTB_physics on December 21, 2011 at 05:08 PM

    The form is called The University of Texas at Brownsville Physics and Astronomy REU Application.  Yes, please submit a test.

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    JotForm Support

    Answered by Mike_T on December 21, 2011 at 05:19 PM

    Thank you for reporting this.

    I was able to reproduce the problem on secured version of JotForm. I have created a ticket to our developers about this issue.

    We will get back to you as soon as possible.

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    Chief Technology Officer

    Answered by eee on December 22, 2011 at 07:07 AM

    Hi,

    I have found out that on secure version of the form, e-mails were trying to be sent with your own email address (r****@phys.utb.edu)

    I have changed it and made 3 tests (with my own email, with a testing yaho account and your edu email) all testing emails are marked as sent.

    Could you please confirm me about the delivery status of emails ?

    Kindest Regards,

    Ertuğrul.

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    Answered by UTB_physics on December 22, 2011 at 10:55 AM

    Hello,

     

    I was notified about all the submissions, and I received the autoresponse. Thank you very much