JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
some submissions don't trigger emailsAsked by beckenhorst on August 15, 2015 at 01:42 PM
Our Submissions form is set up to send an email (including uploaded files as attachments) every time someone submits. Most of them do this, but occasionally some don't. I can't figure out why.
Yesterday a guy tried twice and neither one sent an email to me. Yet this afternoon someone submitted an entry, and I immediately received an email like I'm supposed to.
What is causing this intermittent trouble?
Emails Submissions trigger uploaded files email
I checked your jotform http://www.jotform.us/form/22885701668161 and I noticed a mistake in the Notifier settings.
The "Sender E-mail" was left blank -- this can caused the email delivery to have issue as some email service will not be able to properly determine the actual sender email. And can potentially block the email as spam or junk email only.
Check also the user guide
Let us know if issue persist.
Thank you for your help, Jonathan- I made that change and hope things will work better now.
On behalf of my colleague, you are most welcome. Please feel free to contact us if you need further assistance with this issue.