some submissions don't trigger emails

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    beckenhorst
    Asked on August 15, 2015 at 01:42 PM

    Our Submissions form is set up to send an email (including uploaded files as attachments) every time someone submits. Most of them do this, but occasionally some don't. I can't figure out why. 

    Yesterday a guy tried twice and neither one sent an email to me. Yet this afternoon someone submitted an entry, and I immediately received an email like I'm supposed to. 

    What is causing this intermittent trouble?

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    jonathan
    Answered on August 15, 2015 at 07:24 PM

    I checked your jotform http://www.jotform.us/form/22885701668161 and I noticed a mistake in the Notifier settings.

    The "Sender E-mail" was left blank -- this can caused the email delivery to have issue as some email service will not be able to properly determine the actual sender email. And can potentially block the email as spam or junk email only.

     

    Check also the user guide 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Let us know if issue persist.

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    beckenhorst
    Answered on August 15, 2015 at 11:53 PM

    Thank you for your help, Jonathan- I made that change and hope things will work better now. 

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    Shadae
    Answered on August 16, 2015 at 12:47 PM

    Hi beckenhorst,

    On behalf of my colleague, you are most welcome. Please feel free to contact us if you need further assistance with this issue.

    Thank you