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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot change Sender Name

    Asked by perfectlocks on August 15, 2015 at 01:50 PM

    Hi There,


    I cannot change the sender name from Jotform to "Perfect Locks".


    Can you please tell me how to do this on my contact form? I just don't see the option.


    Kind regards,



  • Profile Image

    Answered by Shadae on August 15, 2015 at 07:31 PM

    Hi Gautama,

    The sender name for your email notification can only be set to JotForm or a field that is within your form, for example the name your user enters on the form. As the email is being sent to you, the option for your name isn't there.

    However for auto-reponser, emails sent to your users, you are able to type in the sender name.

    You can view this guides for additional information:



    Please inform us if you need further assistance.