What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What do I do if my JotForm is integrated to Google Drive but some submitted forms do not appear in the folder?

    Asked by wildchildfreeschool on August 15, 2015 at 02:40 PM

    Hi,

     

    I'm trying to figure out how to make sure that all the JotForms that I receive get integrated into a Google Drive Folder.  We're an outdoor education company and use JotForm for our medical releases, so it's important to have them stored in Google so we can access them from the field in case of an emergency.

     

    It seems like some of our more recent submissions have not gone into the Google Drive folder that is set up under integration, but we've never had this problem before.

     

    Thanks for your help!

     

    -Alex

    Page URL:
    http://form.jotform.us/form/31924438013146

    JotForm integrated submitted forms in
  • Profile Image
    JotForm Support

    Answered by jonathan on August 15, 2015 at 07:54 PM

    Hi Alex,

    Can you please try also first refreshing the Google Drive integration of the form.

    You can refresh by removing first the integration and then re-integrate it again.

    user guide: http://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    It is possibel that recent updates on the integration and on Google side had prevented proper re-connection of the form to the Google Drive integration. Redoing the integration should properly update the connections/integration.

    Please let us know if issue persist even after doing the reset already.

     

    Thanks.