What do I do if my JotForm is integrated to Google Drive but some submitted forms do not appear in the folder?

  • Profile Image
    wildchildfreeschool
    Asked on August 15, 2015 at 02:40 PM

    Hi,

     

    I'm trying to figure out how to make sure that all the JotForms that I receive get integrated into a Google Drive Folder.  We're an outdoor education company and use JotForm for our medical releases, so it's important to have them stored in Google so we can access them from the field in case of an emergency.

     

    It seems like some of our more recent submissions have not gone into the Google Drive folder that is set up under integration, but we've never had this problem before.

     

    Thanks for your help!

     

    -Alex

  • Profile Image
    jonathan
    Answered on August 15, 2015 at 07:54 PM

    Hi Alex,

    Can you please try also first refreshing the Google Drive integration of the form.

    You can refresh by removing first the integration and then re-integrate it again.

    user guide: http://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    It is possibel that recent updates on the integration and on Google side had prevented proper re-connection of the form to the Google Drive integration. Redoing the integration should properly update the connections/integration.

    Please let us know if issue persist even after doing the reset already.

     

    Thanks.