What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do my notificaiton emails keep ending up in my SPAM folder? How do I resolve this issue?

    Asked by brookesndrs on December 21, 2011 at 05:26 PM
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    Answered by fxr on December 21, 2011 at 05:36 PM

     This issue is usually related to how email service filter what they deem is spam email. 

    As regards your options:

    1) You could change the Sender Email of your notifications to noreply@jotform.com and add that email address to your 'safe senders' list.

    or

    2) have your email provider 'whitelist' JotForms' email servers. Their addresses are : 174.34.57.214,174.34.57.216,174.34.57.218,174.34.57.219,208.117.50.251