Como configurar para que o email do remetente seja o mesmo informado pelo cliente no campo email do formulário?

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    IDECORP
    Asked on August 15, 2015 at 09:39 PM

    Com essa modificação, ao receber o email de notificação, bastaria eu clicar em responder para já enviar o email de retorno.

     

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    BJoanna
    Answered on August 16, 2015 at 11:34 AM

    I am not sure if I understood you correctly. 

    I would suggest you to read this article to find out more about Notification and Autoresponder settings: https://www.jotform.com/help/30-Notification-Autoresponder-Email-Details 

    Inside of this guides you can find out how to set Email Notification and Autoresponder:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    If this guide does not help you, please provide us more details about what you are trying to achieve.

    Let us know if you need further assistance. 

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    IDECORP
    Answered on August 16, 2015 at 04:40 PM
    Boa tarde!
    Estou com dificuldade na configuração do formulário http://form.jotformpro.com/form/52276132958966 para envio de auto-resposta e para eu responder para o email do cliente quando a notificação é enviada para mim.
    1. AUTO-REPOSTA: Ao configurar a auto-resposta, não existe o campo “Email” no meu formulário, que importa automaticamente o email do destinatário que preencheu o formulário. Essa tela eu capturei das orientações.
    A primeira tela capturei das orientações de vocês:
    Essa é a tela do meu formulário:
    2. NOTIFICAÇÃO: Ao configurar o envio de notificação, também não há o campo “Email” no formulário:
    A primeira tela capturei das orientações de vocês:
    Essa é a tela do meu formulário:
    (Gentileza informar recebimento deste e-mail)
    Cordialmente,
    James Warley Pereira Ribeiro
    LOGOMARCA IDECORP 180px
    (19)99907-1998 | Skype: jameswarley
    www.idecorp.com.br
    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: domingo, 16 de agosto de 2015 12:33
    Para: diretoria@idecorp.com.br
    Assunto: Re: Como configurar para que o email do remetente seja o mesmo informado pelo cliente no campo email do formulário?
    A new response has been received:
    JotForm
    Answered by BJoanna
    I am not sure if I understood you correctly.
    I would suggest you to read this article to find out more about Notification and Autoresponder settings: https://www.jotform.com/help/30-Notification-Autoresponder-Email-Details
    Inside of this guides you can find out how to set Email Notification and Autoresponder:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
    If this guide does not help you, please provide us more details about what you are trying to achieve.
    Let us know if you need further assistance.
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    Chriistian
    Answered on August 16, 2015 at 10:37 PM

    Hi,

     

    I've noticed that your Email field label is empty. In your auto-responder recipient email list the fields are also shown as empty. Can you try adding a label in your email field then setup your Auto-responder email? After setting up your auto-responder you can return the label to blank.

     

     

    Do let us know if you need further assistance.

     

    Regards.

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    IDECORP
    Answered on August 17, 2015 at 07:15 AM
    Bom dia!
    Funcionou! Obrigado!
    Apenas mais uma dúvida: Como substituir o nome de remetente no formulário de notificação?

    Cordialmente,
    James Warley Pereira Ribeiro
    LOGOMARCA IDECORP 180px
    (19)99907-1998 | Skype: jameswarley
    www.idecorp.com.br
    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: domingo, 16 de agosto de 2015 23:36
    Para: diretoria@idecorp.com.br
    Assunto: Re: Como configurar para que o email do remetente seja o mesmo informado pelo cliente no campo email do formulário?
    A new response has been received:
    JotForm
    Answered by Chriistian
    Hi,
    I've noticed that your Email field label is empty. In your auto-responder recipient email list the fields are also shown as empty. Can you try adding a label in your email field then setup your Auto-responder email? After setting up your auto-responder you can return the label to blank.


    Do let us know if you need further assistance.
    Regards.
    View this thread on browser » Unsubscribe Thread
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    Ben
    Answered on August 17, 2015 at 10:03 AM

    I am glad to hear that my colleague's suggestion had worked for you James. In regards to your new question, I have moved it to a new thread since we can only reply to one issue / question per thread.

    The new thread can be seen here: http://www.jotform.com/answers/640873 and we will be answering it shortly.