What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Como configurar para que o email do remetente seja o mesmo informado pelo cliente no campo email do formulário?

    Asked by IDECORP on August 15, 2015 at 09:39 PM

    Com essa modificação, ao receber o email de notificação, bastaria eu clicar em responder para já enviar o email de retorno.

     

    Page URL:
    http://form.jotformpro.com/form/52267469717972

    email notificação eu
  • Profile Image
    JotForm Support

    Answered by BJoanna on August 16, 2015 at 11:34 AM

    I am not sure if I understood you correctly. 

    I would suggest you to read this article to find out more about Notification and Autoresponder settings: https://www.jotform.com/help/30-Notification-Autoresponder-Email-Details 

    Inside of this guides you can find out how to set Email Notification and Autoresponder:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    If this guide does not help you, please provide us more details about what you are trying to achieve.

    Let us know if you need further assistance. 

  • Profile Image

    Answered by IDECORP on August 16, 2015 at 04:40 PM
    Boa tarde!
    Estou com dificuldade na configuração do formulário http://form.jotformpro.com/form/52276132958966 para envio de auto-resposta e para eu responder para o email do cliente quando a notificação é enviada para mim.
    1. AUTO-REPOSTA: Ao configurar a auto-resposta, não existe o campo “Email” no meu formulário, que importa automaticamente o email do destinatário que preencheu o formulário. Essa tela eu capturei das orientações.
    A primeira tela capturei das orientações de vocês:
    Essa é a tela do meu formulário:
    2. NOTIFICAÇÃO: Ao configurar o envio de notificação, também não há o campo “Email” no formulário:
    A primeira tela capturei das orientações de vocês:
    Essa é a tela do meu formulário:
    (Gentileza informar recebimento deste e-mail)
    Cordialmente,
    James Warley Pereira Ribeiro
    LOGOMARCA IDECORP 180px
    (19)99907-1998 | Skype: jameswarley
    www.idecorp.com.br
    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: domingo, 16 de agosto de 2015 12:33
    Para: diretoria@idecorp.com.br
    Assunto: Re: Como configurar para que o email do remetente seja o mesmo informado pelo cliente no campo email do formulário?
    A new response has been received:
    JotForm
    Answered by BJoanna
    I am not sure if I understood you correctly.
    I would suggest you to read this article to find out more about Notification and Autoresponder settings: https://www.jotform.com/help/30-Notification-Autoresponder-Email-Details
    Inside of this guides you can find out how to set Email Notification and Autoresponder:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
    If this guide does not help you, please provide us more details about what you are trying to achieve.
    Let us know if you need further assistance.
    View this thread on browser » Unsubscribe Thread
    1439739245
    ---
    Este email foi escaneado pelo Avast antivírus.
    https://www.avast.com/antivirus
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 16, 2015 at 10:37 PM

    Hi,

     

    I've noticed that your Email field label is empty. In your auto-responder recipient email list the fields are also shown as empty. Can you try adding a label in your email field then setup your Auto-responder email? After setting up your auto-responder you can return the label to blank.

     

     

    Do let us know if you need further assistance.

     

    Regards.

  • Profile Image

    Answered by IDECORP on August 17, 2015 at 07:15 AM
    Bom dia!
    Funcionou! Obrigado!
    Apenas mais uma dúvida: Como substituir o nome de remetente no formulário de notificação?

    Cordialmente,
    James Warley Pereira Ribeiro
    LOGOMARCA IDECORP 180px
    (19)99907-1998 | Skype: jameswarley
    www.idecorp.com.br
    De: JotForm Support Forum [mailto:noreply@jotform.com]
    Enviada em: domingo, 16 de agosto de 2015 23:36
    Para: diretoria@idecorp.com.br
    Assunto: Re: Como configurar para que o email do remetente seja o mesmo informado pelo cliente no campo email do formulário?
    A new response has been received:
    JotForm
    Answered by Chriistian
    Hi,
    I've noticed that your Email field label is empty. In your auto-responder recipient email list the fields are also shown as empty. Can you try adding a label in your email field then setup your Auto-responder email? After setting up your auto-responder you can return the label to blank.


    Do let us know if you need further assistance.
    Regards.
    View this thread on browser » Unsubscribe Thread
    1439779023
    ---
    Este email foi escaneado pelo Avast antivírus.
    https://www.avast.com/antivirus
    ...
  • Profile Image

    Answered by Ben on August 17, 2015 at 10:03 AM

    I am glad to hear that my colleague's suggestion had worked for you James. In regards to your new question, I have moved it to a new thread since we can only reply to one issue / question per thread.

    The new thread can be seen here: http://www.jotform.com/answers/640873 and we will be answering it shortly.