What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error uploading photos

    Asked by McCredieParkAquatics on December 21, 2011 at 07:23 PM

    I have a form that allows users to upload photos. But when attempting to upload a jpg photo you get the message in the screenshot.

    I have made sure that jpg, jpeg, png and giff files are enabled.

    Can you fix this? 

    Thanks so much,

    Dale

    Screenshot
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    JotForm Support

    Answered by abajan on December 21, 2011 at 08:45 PM

    Is this problem occurring at the form's own URL or is the form embedded somewhere? I tried uploading a JPG image without any problems. If you are experiencing the problem only in an embedded version of the form, please provide the URL of the page in question.

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    Answered by McCredieParkAquatics on December 21, 2011 at 10:05 PM

    i'm having the problem with both embedded and the url. The form is actually in a members only area which is why I can't give you url to the embedded form because it requires a login. But as soon as I noticed the embedded form wasn't working, I tried the form's url and as I said before it to doesn't work.

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    JotForm Support

    Answered by idarktech on December 21, 2011 at 10:58 PM

    Hi,

    Is it happening on your "Photo Upload" form? It should be working now, can you please check? Thanks.

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    Answered by McCredieParkAquatics on December 22, 2011 at 12:00 AM

    Thank you so much! It has been fixed! 

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    JotForm Support

    Answered by idarktech on December 22, 2011 at 12:02 AM

    Glad to hear it. If you have any other questions or concerns, please let us know. Thank you for using JotForm!