What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my premium account?

    Asked by eyw on December 21, 2011 at 10:02 PM

    Hi there,

    i want to cancel my premium jotform account today. However, by clicking on cancel it brings me to a Plimus page that doesn't recognise my username and email address.

    My username is: eyw

    Please let me know when the account is cancelled.

    Kind regards,


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    JotForm Support

    Answered by idarktech on December 21, 2011 at 10:49 PM

    Hi Patrick,

    For some reason, I couldn't find your subscription's information on our payment gateway, Plimus. To further help you with this,  may we ask for your order reference number of one of your payment receipts so that we can locate it in our 3rd party payment gateway's database.

    Please reply here asap so we can move and cancel your JotForm subscription for you. Thanks in advance.

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    Answered by eyw on December 21, 2011 at 11:00 PM

    This is the Order Reference Number: 56353704

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    JotForm Support

    Answered by idarktech on December 21, 2011 at 11:11 PM

    As requested, we have already cancelled your JotForm Premium subscription. You will no longer be billed again unless you upgrade once again in the future. Your account will remain Premium until the paid period expires which is on January 01, 2012.

    Your forms and data will remain intact when your account downgraded to a free one.

    Please let us know if you have any other questions or concerns. We hope to see you again soon.

    Thank you for using JotForm!