Can you please help me with my form?

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    ValdezMAR15
    Asked on August 16, 2015 at 06:41 PM

    I have created a form but when it loads initially my customers fill the form but cannot submit it. Its until they refresh and fill out again that they can register.  Please help.

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    ashwin_d
    Answered on August 17, 2015 at 01:14 AM

    Hello ValdezMAR15,

    I did test your embedded form and I was unable to submit the form. I was not able to process to the payment page. But when I tested your form with its direct URL, it seems to work as expected. I would suggest you to please embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you in grabbing your  form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Do get back to us if the issue persists.

    Thank you!

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    ValdezMAR15
    Answered on August 18, 2015 at 08:40 PM
    In reading the instruction it says that every time I change the form the code changes. When I move the form to my site its a long skinny form that I have to resize and it changes the form so it doesn't work. I tried to change the iFrame code in the box but it doesn't allow me to do it. What do I try next?
    Victor Valdez
    ...
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    ashwin_d
    Answered on August 19, 2015 at 12:44 AM

    Hello Victor,

    Please use the following iFrame embed code and see if this solves your problem:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/51864640961158" frameborder="0" style="width:100%; height:1200px; border:none;" scrolling="no"></iframe>

    Do get back to us if the issue persists.

    Thank you!