- BEAsked on December 22, 2011 at 12:12 AM
Hi guys :) I've encountered a strange problem. I just updated a line of text in the autoresponder for one of our forms, and when I send a test email to myself I can see the updated text, but when I submit the form I'm still getting the old text (see attached screenshot).
I've tried testing in a new browser on empty cache but no luck, the autoresponder just keeps showing the old text.
Is this a bug or am I doing something wrong? Is there a workaround other than re-creating the autoresponder from scratch?
- JotForm SupportidarktechAnswered on December 22, 2011 at 12:36 AM
I have tested your form and I was able to received the updated message as you have explained above. Please check my screen below:
Can you please resaved the form and then recheck if everything is working fine now?
We'll await for your feedback. Thanks.
- BEAnswered on December 22, 2011 at 05:26 PM
Hi Idarktech, thanks for your quick reply!
That's really weird, it definately appears to be working then but for some reason we're still getting the old message. Might be a server caching issue or something simlar.
Copied the html from the old autoresponder email, deleted it, and made a new one. Fixed :)
- JotForm SupportMike_TAnswered on December 22, 2011 at 05:49 PM
This issue was probably related to databases replication between www.jotform.com and secure.jotform.com. We are happy to hear that the problem is solved.
Thank you very much for using our services!