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    Users are submitting files correctly but files don't show up on dropbox

    Asked by thygizmo on December 22, 2011 at 06:05 AM



    My dropbox is completely emtpy (2,5GB of free space).

    When I click on the link sent in the automatic email notification, I can download the file from the Amazon Cloud Services...

    Weren't the files supposed to be upload into my dropbox account?

    The 2 first files that were submitted were successfully  uploaded into the Dropbox account...but that was it...




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    JotForm Support

    Answered by mliz on December 22, 2011 at 08:19 AM

    When I checked your account there were no submissions present so I've made a test entry including a PNG image. With the current setup of Dropbox integration you have, the uploaded files will be saved in a folder which is named  according to the submission id. Can you check your Dropbox account and see if a folder was created with a file in it. If it is missing please try to re-integrate your Dropbox account in JotForm by removing the current integration.

    Let us know if this works.

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    Answered by thygizmo on December 22, 2011 at 08:25 AM

    Hi! thanks for doing the test. I did receive a notification from JotForm about it and can confirm the file is there!

    ...I had however one submission (a file with 70MB) which never appeared on Dropbox...

    Shall I expect some delays in the Amazon Cloud Services 2 Dropbox upload (at least for large files)?

    And I also take the oportunity to ask you somthing else (just out of curiosity).

    So the link that is sent with the email notification will eventually always point to a download which will be made from the Amazon Cloud services? If so, I guess I don't actually need to have Dropbox connected right?

    Many thanks again and let me tell you that this is a wonderful "tool" ou guys came up with! :)



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    JotForm Support

    Answered by mliz on December 22, 2011 at 08:49 AM

    All uploaded files through JotForm are saved in Amazon servers and as long as you have the file upload field id included in the notification email then it will always include the url link location of the uploaded file. If your purpose is just to grab a copy of the file and download it locally then the url link in the email would do. The Dropbox feature is intended for users who wants to have a backup of the uploaded file on their own servers or local machine. All uploaded files are counted against your storage limits the only way to free some space is to delete the submissions. 

    Sorry but I was not able to see the submission that includes 70MB file in your JotForm account. Did you delete the said submission from your account? If not can you send us a copy of url link to amazon or the submission id?


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    Answered by Gizmo on December 22, 2011 at 09:00 AM


    I have already deleted it....I actually did not receive any notification from JotForm....and since nothing was on mydropbox, I had a look at the submission reports (on the Jotform website) and then I found that there was a file submitted on the 20th December (perhaps you can easily trace it, since it was the only upload made by someone on this day :) ) (sorry it was not 70MB, only 18MB actually :) ).

    I mean, it's not a big deal...I was just worried because nothing was shown on my dropbox and no auto email notification was sent..

    Only realised that someone uploaded a file because I went through all the existing reported submissions :)

    Cheers again,