What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to log into my account

    Asked by tonysmith on August 17, 2015 at 08:49 AM
    Hello, I can not login to my account, please can you check it and rectify the fault for me so i can login .
    Thanks,Tony
    account login
  • Profile Image

    Answered by Ben on August 17, 2015 at 08:53 AM

    I took a look at your account Tony and from what I can see the account is suspended because of the actual phishing that was done using your forms.

    For that reason, your account(s) will not be enabled.

  • Profile Image

    Answered by tonysmith on August 17, 2015 at 09:05 AM
    Please can you help me reactivate the account, i really need it.
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 17, 2015 at 10:50 AM

    You actually have several accounts which were all suspended by us because you have violated our Terms of Usage. For these reasons including as Ben has stated above we cannot reactivate any of your accounts.