What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to pass variable amount to PayPal?

    Asked by glandoreghyc on August 17, 2015 at 08:51 AM

    I am not using PayPal Pro and i want a user to set a variable amount to be paid, this variable amount will also have a description set by the Form user.

    IS this possible please?

     

    Thx

     

    John

    amount in and a
  • Profile Image
    JotForm Support

    (Private)

    Answered by Kiran on August 17, 2015 at 11:28 AM

    I understand that you want to send custom amount to be paid from your JotForm. It is possible to send custom amount to the payment field. However, since the custom amount cannot be added along with other products from payment wizard, the products should be added using checkboxes or radio buttons to assign calculation values.

    Please refer to the guide below to assign calculation values to the field and how to perform calculation using the calculator widget.

    http://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    The products/services are added to the form by using checkboxes and number field for custom amount.

    The calculation values are added to the checkboxes from the properties of the field.

    The calculation widget added to the form to calculate the total :

    http://www.jotform.com/help/259-How-to-perform-calculation-in-the-form

    The calculated field can be passed to the payment field by following the instructions provided the guide below : 

     

    http://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field

    Please see the cloned version of your JotForm with the changes :

    http://form.jotformpro.com/form/52283817550962?

    Please feel free to clone this form to your account to see how it works. Let us know if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by glandoreghyc on August 17, 2015 at 12:09 PM

    This is great thanks, but the cloned Form does not pass you changes to the new form i created when cloned from the URL ?

     

    John

  • Profile Image

    Answered by glandoreghyc on August 17, 2015 at 12:29 PM

    Further to my last response if i understand this correctly then this fix will send a total to the PAyPal but will not have the details of the products that have been selected, is this correct?

     

    When the form is initiated in February of each year there are over 30 items for possible purchase by the user, each one must be captured by the payment system and by the resulting email notifications sent out.

     

    thx

     

    John

  • Profile Image
    JotForm Support

    Answered by Kiran on August 17, 2015 at 01:57 PM

    but the cloned Form does not pass you changes to the new form i created when cloned from the URL?

    Do you mean to say that the cloned version doesn't contain any changes with the changes on my form? I see that the form is cloned here and seems to be working fine with the calculation. 

    If i understand this correctly then this fix will send a total to the PAyPal but will not have the details of the products that have been selected, is this correct?

    Yes. Since the custom amount is used here the total amount will be sent to PayPal. However, the selected options are available with the submission data.

     

    When the form is submitted, the form is redirected to PayPal. If the payment is done without any issues, the email notifications will be sent. If the payment is failed, the submission will not completed and stored in Incomplete payments. Please see the following guide with FAQs on incomplete payments.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this information helps!

  • Profile Image

    Answered by glandoreghyc on August 18, 2015 at 05:52 AM

    Thanks for your help on this, I did get the cloned form to work in the end, this method of doing the variable payment will not work for us as the customer needs to see 100% of the detail of the transaction and what they purchased from the PayPal transaction.

     

    I will have to come up with a different Form just to collect the Variable amount, so your help has been very useful.

    Thanks

     

    John