Payment integration was removed from all of the forms

  • poolmanagementgroup
    Asked on August 17, 2015 at 9:06 AM

    I was just looking across all our forms and the payment area is no longer showing on any of the forms.  We have made no changes on our end.  Has something changes?  One of the forms URL listed below but I noticed this on all of our forms accepting payments.

    Page URL: http://houston-pmg.com/services/pool_parties
  • Charlie
    Replied on August 17, 2015 at 11:03 AM

    Apologies for the inconvenience. 

    May I know what is the payment integration that you are using?

    I've checked one of your forms and the revision history shows that the payment integration was removed awhile ago. You could try reverting back to when the payment integration was still there, here's a guide about that: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    I will forward this to our developers to have it checked and fixe.

  • poolmanagementgroup
    Replied on August 17, 2015 at 11:08 AM

    We use Authorize.net for our payments.  So far every payment option has disappeared from all of our forms.  Any help to resolve this quickly is greatly appreciated.

  • Ben
    Replied on August 17, 2015 at 11:41 AM

    The issue has been resolved by our developers (to a certain degree) so you should be able to just revert your form to the last edit where the payment processor field was shown on your form.

    That would be the quickest way to get it to work properly for you.

    Alternative is to wait a bit further (but I can not give you the exact time estimate) for our developers to issue a revert in your name.

    To revert your form, please follow the steps as shown on the guide given by my colleague above: How to View Form Revision History

    Do let us know how it goes.