What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error: Payment Choice Moves To Top of Form and Does Not Show Up On Page

    Asked by dhobrath on August 17, 2015 at 09:46 AM

    All of a sudden our form was no longer working on our website.  We are a business and NEED this to be working ASAP.  We were using an iFrame and there was an error.  I logged into Jotform and once I visited the form, it began to appear once again in the iFrame.  But our payment option had disappeared (we were using Authorize.net).  Now, if I try to place that in the correct spot on our form (or any spot) it slides up to the top and does not show up when viewing the form.  Please assist ASAP.

    Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 17, 2015 at 11:41 AM


    Thank you for reporting this issue.

    Our developers have resolved the issue, but unfortunately it will require a bit more time to revert everything to the working version of your form, but you can do that yourself.

    You can do that by following these steps: How to View Form Revision History

    - Please do not add a new payment processing tool, but either do revert by following the steps above, or wait until our developers update you that the issue is resolved.

    For them to be able to update you, I will raise this to our developers, but I would still suggest reverting back following the steps above.

    DO let us know how it goes.