Form over quota

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    Asked on August 17, 2015 at 12:06 PM


    I received the following email and I should be listed as a subuser under a co-worker's account

    From Elaine Menzel



    Dear elainemenzel,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 100 submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

  • Profile Image
    Answered on August 17, 2015 at 02:01 PM

    I have checked your account and you have 106 submissions. As a free user you have limit of 100 submissions/month. Because you have reached your monthly limit your form will be disabled. For free user submission counter is reset  first of each month. 

    If you want to have more submissions please check our pricing page to find more about different account types.

    You mentioned that you are sub account user of your co-worker's account. However considering that forms are created on your account submissions are also connected to your account. 

    Also what you can do is to move your forms to your co-worker's account and than he/she can share those forms with you. If you want to move forms to other account you need to provide us name (ID) of the forms you want to move and you need to provide us username of account to which you want those forms to be moved.

    Hope this will help. Let us know if you need further assistance.