What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customized PDF: Add "Auto Hide Emtpy field" option

    Asked by mleonardASPS on August 17, 2015 at 12:38 PM


      I'm very happy to see the Customized PDF function now on JotForm. You guys are really fast in developing needed tools.  One small issue though... originally if someone had not filled out a specific field, then on the downloaded PDF, the field wouldn't show up which saved space. On the Customizable form, I'm able to remove items I don't need (which saves space) but then if specific fields aren't filled in, it still shows up on the PDF, which in many cases makes my PDF quite large with empty spaces. Is there a way to add this feature to the new customizable function?


    Thanks again!

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    JotForm Support

    Answered by Charlie on August 17, 2015 at 03:08 PM


    The new feature "Customized PDF", I believe, is still currently being developed, although that option can now be accessed freely under the "Get PDF" option.

    The purpose of it is to have a fixed template for the PDF report. So if you used that option, the "Auto Hide empty" field won't work. Is that what you are referring to?

    I'll forward this to our developers to have it checked and see if they can add a similar function.

    Thank you for your feedback on this, it is very much appreciated.


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    Answered by mleonardASPS on August 17, 2015 at 03:17 PM


    Yes, that is what I'm requesting... that the "customized PDF" also include an auto-hide feature.

    Thank you!

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    Answered by alp_deniz on August 18, 2015 at 04:56 PM


    We have enabled auto-hide upon your request. Thank you very much for your suggestion.


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    Answered by mleonardASPS on August 18, 2015 at 05:20 PM

    You guys are awesome!!!  I'm very impressed and so thankful as this really helps me.  

    Ok, one small thing... now it adds several extra blank pages at the end of the PDF... but I'm sure you guys will work that out too...  :)



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    Answered by alp_deniz on August 18, 2015 at 05:34 PM

    It is should also be fixed now. Thank you very much for your help!

    Sincere regards,