- glandoreghycAsked on August 17, 2015 at 12:51 PM
Please take a look at a a couple of my forms and you will find that in the Form Builder page the background is Blue, take a look in the Designer and the background is transparent, which is correct.
Why is this happening and how do i fix it? this issue is new within the last couple of weeks.
one of the forms is 2015 ISA Course Enrolment and Payment Form and the other is 2015 Adult Course Enrolment and Payment Form
- JotForm SupportMikeAnswered on August 17, 2015 at 03:13 PM
The form builder is also affected by 'Background' color which is set though Preferences. Please change it via preferences to transparent/white in order to fix the issue.
- glandoreghycAnswered on August 17, 2015 at 04:18 PM
Tried that on several occasions before i raised the issue on the forum and it does not work for me.
- glandoreghycAnswered on August 17, 2015 at 04:26 PM
just tried this with changing background to white and it appears to be OK, but i strongly suggest you take a look at your systems as how can the Designer view be set up with one background colour and the Form Builder be set up with another.
Also these tow forms were perfectly OK until a few weeks ago... i suggest you have an issue within your set up..
I am not convinced
- JotForm SupportMikeAnswered on August 17, 2015 at 06:02 PM
Thank you for your suggestion. The form-frame background color seems to be properly transfered to the form preferences at the moment, but you are right and there might be some bugs. We will try to look further into this.