What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to enter a submission from the back end bypassing the payment?

    Asked by wyattdesigns on August 17, 2015 at 01:17 PM

    Hi. I need to enter a few entries from the back end because I don't want them to pay for signing up. Payment field is required and it is a pain to have select people (who don't need to pay for this service) sign up and pay only for me to have to send them a PayPal refund.


    I want to be able to just go into jot form and enter them, by passing the payment.

    Page URL:

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    JotForm Support

    Answered by BJoanna on August 17, 2015 at 03:40 PM

    If I understood you correctly you want to allow some users to submit your form without paying. There are few ways you can achieve that:

    1. Turn off required option for payment field.

    2. Use conditional logic to hide Payment field. 

    3. Add coupon code inside of your form an set it to 25$ and provide coupon code to your users.

    Inside of this guide you can find out how to add coupon code:


    If the total amount inside of payment field is 0$ your users would be redirected to thank you page when they submit your form.

    Hope this will help. Let us know if you need further assistance.  


  • Profile Image

    Answered by wyattdesigns on August 18, 2015 at 01:55 AM

    The coupon code worked great. Thank you!

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    JotForm Support

    Answered by BJoanna on August 18, 2015 at 03:46 AM

    You're welcome.

    Feel free to contact us if you have any other questions.