Form over limit

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    jonnyransome
    Asked on August 17, 2015 at 01:30 PM

    Good Evening,

    My account has just downgraded from your Professional monthly package to the Starter. However, with this downgrade and entering a new month non of my submission limit data was upgraded so I've already expired my limits before even using the forms. 

    Please advise.

    Kind Regards,

    Jonny

  • Profile Image
    david
    Answered on August 17, 2015 at 03:52 PM

    Hi,

    The submission limits reset on the first day of each month, regardless of when subscription are upgraded or downgraded.  Since you have received well over the allowed submissions for a Free account, your forms will be disabled until the 1st of next month unless you upgrade.

    If you have any further questions, let us know and we will be happy to help.