What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over limit

    Asked by jonnyransome on August 17, 2015 at 01:30 PM

    Good Evening,

    My account has just downgraded from your Professional monthly package to the Starter. However, with this downgrade and entering a new month non of my submission limit data was upgraded so I've already expired my limits before even using the forms. 

    Please advise.

    Kind Regards,

    Jonny

    Page URL:
    Allforms.

    Submissions submissions error submission limit professional my account upgraded
  • Profile Image
    JotForm Support

    Answered by david on August 17, 2015 at 03:52 PM

    Hi,

    The submission limits reset on the first day of each month, regardless of when subscription are upgraded or downgraded.  Since you have received well over the allowed submissions for a Free account, your forms will be disabled until the 1st of next month unless you upgrade.

    If you have any further questions, let us know and we will be happy to help.