What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Disabled account

    Asked by konservative on August 17, 2015 at 02:16 PM

    My account is been disabled, I think it's because of the SSL limit, but I have not activated SSL and don't know how to disable it.

    disabled account ssl limit my account and how
  • Profile Image
    JotForm Support

    Answered by Kiran on August 17, 2015 at 05:21 PM

    I see that your account is disabled due to over-limit on SSL submissions. It seems that you have shared your JotForm by enabling SSL. The SSL option can be unchecked from the Form 
    Embed wizard.

    Once the option is disabled, you'll need to share the URL or re-embed the form again on your webpage. 

    Hope this information helps!!

     

  • Profile Image
    JotForm Support

    Answered by Kiran on August 17, 2015 at 05:22 PM

    I've now reset your SSL submissions to 7 and activated your account so that you'ld be able to receive normal submissions and login to your account.

    Thanks!