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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I changed the background color, saved the jotform, but the color change didn't take effect

    Asked by EurekaBizSolutions on December 22, 2011 at 10:36 AM

    https://secure.jotform.com/form/13530157068

    should have a medium-blue background, but it's still the former brick-red background color it had been yesterday before I changed it today.

     

    Can someone please help me fix this?

     

    Thanks!

    Page URL:
    https://secure.jotform.com/form/13530157068

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    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 05:08 PM

    Sorry for the troubles caused. We are having update delay issues with secure.jotform.com. Kindly use the URL https://www.jotform.com/form/13530157068 instead.

    There is no need to worry as this form URL is also secure as long as you use the https protocol.

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    Answered by EurekaBizSolutions on December 22, 2011 at 07:45 PM

    Thank you.

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    Answered by EurekaBizSolutions on December 23, 2011 at 10:02 AM

    It looks like the update delay issues you said you were having yesterday with secure.jotform.com have been fixed.  https://secure.jotform.com/form/13530157068 is displaying its correct background color now.

    What do you advise I and all users do in the future if we want a secure form URL?  Should we simply always use https://www.jotform.com/form/########## even though if we click on Setup & Embed / Embed Form, and we click on Secure Form, the system will likely give us https://secure.jotform.com/form/########## ?

    Thank you.

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    JotForm Support

    Answered by Mike_T on December 23, 2011 at 04:30 PM

    You are right, the issue with the replication between secure.jotform.com and www.jotform.com has been already fixed.

    There is no problem with using https://www.jotform.com/, but it is still recommended to use the default https://secure.jotform.com/ URL for Secure forms.

    Thank you for your cooperation.

    Please feel free to contact us if you need any further assistance.

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    Answered by Keyra103 on January 06, 2013 at 10:09 AM

    I'm having the same problem but I don't know what you're referring to with the 'secure' or not.

    Yesterday I embedded the form into my website, but realized I could exactly match the color to it so should use something more contrastive.  I changed the color of my form and saved it but when I try to embed again, the color change hasn't happened.

    This is one of my forms...

    <script type="text/javascript" src="//form.jotform.ca/jsform/30038815833251"></script>

    thank you for your assitance.

    K

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    Answered by pinoytech on January 06, 2013 at 10:51 AM

    @Keyra103,

    Please try to embed this code into your website.

    <script type="text/javascript" src="//www.jotform.ca/jsform/30038815833251"></script>

    If the said issue still persists, can you please provide us your website url where your form embedded for us to check your form.

    Thank you!