JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Email Conditions - Users are getting duplicate emailsAsked by CREHR on August 17, 2015 at 04:00 PM
I have email conditions set up based on fleet designation. For example Greg.email@example.com is getting duplicate emails for one request. He is also getting notifications for fleets that do not below to him. Are my conditions not set up correctly?
Emails email conditions duplicate emails email
JotForm Support Manager
Yes, they are not setup correctly, you have 2 sets of conditions that are sending emails to such email address. Please revise the scenario so this is not repeated.
(Private)Answered by EltonCris on August 17, 2015 at 09:14 PM
In addition to my colleague, please review the submissions result if you see any similar answers from both users that matches the condition. You have lots of condition rules which are set to "if any", please review if none of the values gets repeated.