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    Email Conditions - Users are getting duplicate emails

    Asked by CREHR on August 17, 2015 at 04:00 PM

    I have email conditions set up based on fleet designation. For example Greg.goss@crengland.com is getting duplicate emails for one request. He is also getting notifications for fleets that do not below to him. Are my conditions not set up correctly?

    Page URL:
    http://www.jotformpro.com/CREHR/Dedicated_Driver_Transfer

    Screenshot
    Emails email conditions duplicate emails email
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    JotForm Support Manager

    Answered by Jeanette on August 17, 2015 at 09:02 PM

    Yes, they are not setup correctly, you have 2 sets of conditions that are sending emails to such email address. Please revise the scenario so this is not repeated.

     

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    JotForm Support

    (Private)

    Answered by EltonCris on August 17, 2015 at 09:14 PM

    In addition to my colleague, please review the submissions result if you see any similar answers from both users that matches the condition. You have lots of condition rules which are set to "if any", please review if none of the values gets repeated.

    Thanks!