What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    HTML formatted emails not working / showing up in Google Apps (Gmail)

    Asked by TropeGroup on August 17, 2015 at 05:30 PM

    Hi There, it seems that the HTML formatting does not come through when submitting to this form. I've tried creating a new notification email (called "Notify Test 1") but still the formatting seems to get lost. Please let me know if I'm doing something wrong here. Attached is the formatting of the email when it comes through.

    Thanks for your help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 17, 2015 at 11:24 PM



    I checked your account's email logs and I noticed that you have sent different Test Emails.


    Please note that Test Email only sends a sample email in your account's email address regardless of the recipient email set in your Notifier or Autoresponder email. It does not change the value for the fields. To fully test the Notifier email in your form, you need to test it by doing a Test Submission. You need to submit your form with sample data. Can you try to test your form by Test Submission and see if you will receive the email with correct data?


    Do let us know if you need further assistance.


  • Profile Image

    Answered by TropeGroup on August 20, 2015 at 04:00 PM

    Hey Christian, I did a test submission before doing the test emails. Check out the submission on 8/17. Any thoughts on what might be happening here?

    Thanks for your help.

  • Profile Image

    Answered by TropeGroup on August 20, 2015 at 04:04 PM

    Here's a screenshot of that test submission when it came through in Google Apps (Gmail).

    Let me know what you think.

  • Profile Image

    Answered by Shadae on August 20, 2015 at 07:51 PM

    Hi TropeGroup,

    I checked your email history and I am seeing that the email was sent out with the HTML code intact:

    Is the information being forwarded to another source or is the screenshot provided how the email appears in: webmaster@tropegroup.com 

    We await your response to better assist you.

  • Profile Image

    Answered by TropeGroup on August 26, 2015 at 05:00 PM

    Good to know, thanks for looking into this. I'll try sending it to another address and see if that works. Maybe the HTML is getting stripped out somehow.


    - Andrew

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 26, 2015 at 09:27 PM

    You may also want to check your email client app settings if it's set to display text only not html codes. I think email clients has that settings too. Thanks! :)