What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error on upgrading to Premium

    Asked by blandwood on December 22, 2011 at 12:23 PM

    We had a free account and went to upgrade it to premium using the sale. However, my credit card was charged $9.95 and it appears we didn't get the sale price. It also shows on the pricing page that we're signed up for premium, but at $9.95/month.

    How do we fix this so we get the sale price?

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    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 02:54 PM

    Our sale price is only available for yearly and bi-yearly subscription plans. You must have chosen the monthly plan that is why your account was subscribed to $9.95 per month.

    If you wish to avail of the discounted yearly or bi-yearly plan, I will have to cancel your existing subscription and refund your payment so you can upgrade again.

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    Answered by blandwood on December 22, 2011 at 03:34 PM

    Thanks! Please do cancel existing subscription and I will sign up for the other upgrade.

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    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 04:18 PM

    I have cancelled your subscription and issued a refund for the amount paid. Expect the refund to reflect on your credit card account in about a week or two.

    Click here to upgrade again, this time, choosing the correct plan.

    Let us know if you're having any difficulties with the upgrade process.