Error on upgrading to Premium

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    blandwood
    Asked on December 22, 2011 at 12:23 PM

    We had a free account and went to upgrade it to premium using the sale. However, my credit card was charged $9.95 and it appears we didn't get the sale price. It also shows on the pricing page that we're signed up for premium, but at $9.95/month.

    How do we fix this so we get the sale price?

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    NeilVicente
    Answered on December 22, 2011 at 02:54 PM

    Our sale price is only available for yearly and bi-yearly subscription plans. You must have chosen the monthly plan that is why your account was subscribed to $9.95 per month.

    If you wish to avail of the discounted yearly or bi-yearly plan, I will have to cancel your existing subscription and refund your payment so you can upgrade again.

  • Profile Image
    blandwood
    Answered on December 22, 2011 at 03:34 PM

    Thanks! Please do cancel existing subscription and I will sign up for the other upgrade.

  • Profile Image
    NeilVicente
    Answered on December 22, 2011 at 04:18 PM

    I have cancelled your subscription and issued a refund for the amount paid. Expect the refund to reflect on your credit card account in about a week or two.

    Click here to upgrade again, this time, choosing the correct plan.

    Let us know if you're having any difficulties with the upgrade process.