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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Getting Incomplete Payments

    Asked by XLAutomation on August 17, 2015 at 09:08 PM

    I have also looked further at both of the forms that we have integrated with PayPal one for our TEST account and one for the PRODUCTION account...both of them have "incomplete payments"

    This is a real concern given that it appears even though the payments are received in PayPal they may not be registered in Jotform as paid... what could this be a problem with the integration to PayPal ....see the TEST form for the transaction lodged by Shadae yesterday and also one we just lodged for jotformtest@xlautomation.com.au

    I am contacting the one that was an "incomplete payment" for someone on the PRODUCTION form.

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    Answered by Shadae on August 17, 2015 at 09:34 PM

    Hi XLAutomation,

    Incomplete payments are whenever a user completes your form but does not submit a payment on your Payment Tools website.

    I had also completed a submission on your form without going through with the test payment.

    Please view the following guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Please inform us if you need further assistance.

    Thank you